Refund Policy

This Refund Policy clearly defines the standardized rules for return applications, refund verification, fund processing and related service specifications for all orders placed on our official website. The policy applies to all global customers who purchase products through our platform. We formulate open, transparent and customer-friendly refund rules based on standardized cross-border e-commerce service standards, aiming to protect the legitimate consumption rights and interests of every user. All services are implemented in accordance with unified platform specifications to ensure fair, efficient and consistent refund processing for all users.

1. General Refund Eligibility

We support returns and corresponding refund services for all products sold on the website within a valid return cycle. All users who complete normal purchase transactions can apply for refunds in accordance with official process specifications as long as they meet the return conditions stipulated by the platform. There is no hidden threshold, arbitrary restriction or unreasonable deduction rule.

The applicable scenarios for refunds include but are not limited to product quality problems, transportation damage, incorrect

All refund qualifications are uniformly judged according to platform official rules, and all users enjoy equal service standards without differential treatment.

2. Return and Refund Time Rules

We provide a long and humanized return cycle for all users. Users can initiate return and refund applications within the platform-specified valid period after receiving the goods. All applications submitted within the valid period will be accepted and reviewed normally.

After the user successfully submits the return application and sends back the goods in accordance with the designated process, we will complete the inspection and verification of the returned products and initiate the formal refund procedure within the standard processing cycle. The whole refund completion process follows a unified efficient processing standard, ensuring that user funds can be returned safely and quickly.

3. Product Return Condition Standards

To ensure the standardized progress of return and refund processing, the returned products need to meet basic commodity preservation standards. The products should be in unused, intact and resalable condition, with complete original packaging, accessories and labels. For products with quality problems or transportation damage, the above condition restrictions can be appropriately relaxed, and we will focus on verifying the actual product situation to protect user rights and interests.

We adopt a flexible and humanized review mechanism. For most daily consumption and skincare product return scenarios, we will take the user’s actual consumption experience as the core judgment standard, and will not deliberately set harsh review conditions to hinder users’ legitimate refund applications.

4. Refund Processing Cycle and Fund Return Rules

After the returned goods are received and verified to meet the refund conditions, we will complete all internal review procedures and fund settlement work within the standard processing cycle. All refund funds will be fully returned to the user’s original payment account without any deduction. We do not charge any refund handling fee, service fee, platform fee or hidden fee of any kind.

The refund amount is calculated strictly in accordance with the actual payment amount of the user’s order. All product fees are fully refunded, ensuring that users will not bear any economic losses due to product return and refund behavior.

The entire refund process is standardized and traceable. Users can consult the refund progress through the official designated channel at any time. We will complete the refund settlement efficiently in accordance with unified service specifications.

5. Logistics and Fee Rules for Refund Orders

All products sold on our official website enjoy global free shipping service. All freight expenses in the initial order delivery process are fully borne by us, and users do not need to bear any logistics costs.

All tariffs and additional customs fees incurred during cross-border transportation and customs clearance are fully borne by our platform. Users do not need to pay any extra fees in the whole process of order purchase, receipt, return and refund. All consumption costs are transparent and unified, realizing zero additional expense shopping experience.

6. Settlement Currency Specification

All order payments and refund settlements on our website are uniformly based on USD. The refund amount is strictly implemented in accordance with the USD amount displayed on the user’s order page and the actual payment amount. There is no currency conversion difference, rate loss or hidden deduction caused by currency exchange.

Unified currency settlement ensures the accuracy, fairness and transparency of all refund fund transactions, effectively avoiding user fund loss caused by different settlement standards.

7. Consultation and Processing Channel

If users have any questions about return qualification judgment, refund progress inquiry, process operation, policy interpretation and other related matters, please initiate consultation and demand feedback through the Contact Us page on the official website. Our professional customer service team will provide accurate guidance and efficient processing services to ensure that every user’s refund demand can be responded to and solved in a timely manner.

8. Policy Update and Service Standard Description

We will continuously optimize the return and refund process according to user service experience and platform operation iteration, further improve processing efficiency and service experience. When the policy needs to be adjusted, we will update the content through the official website page in a timely manner. The updated policy will directly apply to all subsequent order return and refund services.

We always adhere to the customer-oriented service principle, abide by transparent and standardized refund rules, fully protect user consumption rights and interests, and provide every user with safe, reassuring and efficient after-sales refund service support.