Customer Service Policy

This Customer Service Policy applies to all visitors, users, and customers who access and purchase products through our official website. The policy is designed to ensure transparent, fair, and customer-friendly shopping experiences, covering order processing, shipping logistics, tariff responsibilities, return and refund rules, payment standards, and customer communication support. By placing an order on our website, you fully acknowledge and agree to the service rules stated below. We adhere to a user-first service principle, commit to protecting every customer’s legitimate consumption rights, and provide stable, reliable, and worry-free after-sales support for all global users.

1. Order Processing & Shipping Service Rules

We maintain efficient and standardized order processing procedures for all product orders submitted on our official website. All confirmed and paid orders will be processed, packaged, and shipped within our standard processing cycle. We strictly follow standardized warehouse operation procedures to ensure that all products are inspected for integrity, quality, and packaging condition before shipment, avoiding defective products, missing accessories, or wrong item delivery.

After formal shipment, all parcels will be delivered through stable and verified global cross-border logistics channels. The standard delivery duration covers the entire transportation, customs clearance, and local distribution process, ensuring timely and safe arrival of goods for users worldwide. We optimize logistics scheduling and supply chain management all year round to reduce transportation uncertainties and provide users with predictable and reliable delivery progress.

We provide completely free worldwide shipping for all products displayed on the website. There are no shipping fees, handling fees, or logistics surcharges of any kind. No minimum order quantity or minimum order amount is required to qualify for free shipping. All customers can enjoy zero-cost logistics services regardless of the order value, realizing a pure transparent shopping experience without hidden logistics expenses.

2. Tariff & Additional Fee Responsibility Statement

To eliminate the extra cost pressure and shopping risks caused by cross-border consumption for customers, our brand independently undertakes all tariffs, customs clearance fees, and any other additional fees generated during commodity transportation and customs clearance procedures. All expenses related to cross-border logistics and official customs procedures are fully borne by our side.

Customers only need to pay the displayed product price when placing an order. There will be no secondary charges, no temporary supplementary fees, and no hidden charges in the whole process from order payment to parcel signing. We strictly implement the one-price settlement rule to ensure that the total amount paid by customers is the final consumption cost, effectively avoiding the common problems of arbitrary additional charges and uncertain expenditure in traditional cross-border shopping.

Our tariff and fee-bearing policy applies to all regional orders covered by global shipping, bringing customers a stable, transparent, and worry-free cross-border shopping experience.

3. Return Policy Rules

We provide a generous and humanized return policy for all global customers to fully protect consumer rights and interests. All products purchased on our official website are eligible for 60-day return service from the time the customer receives the parcel.

Within the valid return period, customers can apply for return services for any reasonable reasons, including but not limited to personal preference mismatch, unsatisfactory use experience, skin adaptation problems, product effect expectations, and other non-quality issues. For product quality problems such as product damage, leakage, defective workmanship, and incorrect delivery, we also support free return processing in accordance with official procedures.

All return applications need to be submitted in accordance with the official designated process. Customers are required to ensure that the returned products are in unused, intact, and resalable condition, with complete original packaging and accessories, so as to ensure the smooth progress of return verification. We simplify the return approval process, avoid tedious review thresholds and unreasonable restrictions, and take a flexible and customer-attitude to handle every return application.

After we receive, inspect, and verify the returned goods to confirm that they meet the return conditions, we will initiate the official refund procedure. The whole refund processing will be completed within the standard processing cycle. All refund funds will be fully returned to the customer’s original payment account without any deduction, handling fee, or service fee.

We maintain standardized financial and after-sales management procedures to ensure that every refund is accurate, real-time, and traceable. Customers can check the refund progress through the official consultation channel. For qualified refund applications, we will not delay or refuse processing for no reason, and fully protect the customer’s capital safety and consumption rights.

5. Currency Settlement Standard

To unify the global shopping settlement standard and adapt to the consumption habits of mainstream users, all product pricing, order settlement, fund settlement, and refund settlement on our official website are uniformly denominated in USD.

The website displays clear and transparent unit prices and total order prices without invisible conversion differences or additional currency handling fees. All order payments and refund settlements are implemented in strict accordance with the USD amount displayed on the official order page, ensuring that customers can accurately grasp the consumption cost and avoid economic losses caused by currency conversion and rate differences.

6. Customer Consultation & Contact Service

We provide professional and exclusive customer consultation support for all users. If you have any questions involving product consultation, order inquiry, logistics progress tracking, return and refund process consultation, policy interpretation, and other service-related matters, please contact our official customer service team through the Contact Us page of the website.

Our customer service team has received professional standardized training, with professional product knowledge and standardized service literacy. We adhere to the service tenet of patience, professionalism, efficiency, and sincerity to respond to user questions, solve user doubts, and handle user service demands, ensuring that every user can obtain accurate and effective official replies.

7. Service Upgrade & Policy Update Statement

We will continuously optimize customer service details according to user feedback and industry service standards, upgrade the shopping experience system, and improve service efficiency and service quality. When the service policy needs to be adjusted and optimized due to business iteration, we will update the official page content in a timely manner. The updated policy will take effect from the date of page update and apply to subsequent order services.

We always focus on user experience, take solving user problems and protecting user rights and interests as the core, and strive to provide every global customer with professional, standardized, humane, and reassuring one-stop customer service support.