Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect the personal information submitted by users when visiting and purchasing products on our official website. This policy aims to help all users clearly understand our information processing standards and fully protect personal privacy and data security. By browsing our website, submitting personal information, and placing orders, users acknowledge and agree to the information processing rules specified in this policy. We always adhere to the principles of legality, security, transparency and user priority in processing all user personal data, and will never abuse or arbitrarily disclose user private information.

1. Information We Collect

We only collect necessary user information that is actively submitted by users during website browsing, order placement and customer service communication, to ensure the normal operation of website services and smooth completion of product transactions. The information we collect mainly includes basic personal information and order service information.

2. How We Use Your Information

All user information we collect is only used for internal service operation and will not be used for unauthorized commercial purposes or external dissemination. We use user information to complete order processing and product delivery, including order confirmation, warehouse delivery arrangement, logistics distribution tracking and parcel signing confirmation, to ensure that each user’s order can be delivered accurately and efficiently.

User information is also applied to after-sales service processing, including return application verification, refund progress processing, and user problem feedback and follow-up. By sorting and analyzing legitimate order data, we can continuously optimize product display, service process and user shopping experience, adjust product advantages and service details according to real user consumption characteristics, and provide users with more accurate and high-quality skincare product services.

In addition, we may use user contact information to reply to user consultation demands, feed back service progress, and release routine service reminders related to order transactions. We strictly control the use scope of user information and avoid any irrelevant and improper use behavior.

3. Information Storage and Protection

We adopt standardized data storage and security protection measures for all user personal information and order data. All user data is stored through secure and stable professional server systems, with complete data encryption and access management mechanisms. We set strict internal access permissions, and only designated service management personnel can contact user data within the scope of work authority.

We have established perfect data security management procedures to prevent unauthorized access, disclosure, tampering, loss and improper dissemination of user information. We regularly optimize data security technical measures and internal management systems to ensure the long-term safe storage of user information.

We will retain user information only within the time limit required by service needs and industry norms. When the information is no longer needed for service processing and data optimization, we will take standardized and safe ways to clean up and eliminate user data to avoid redundant storage of personal information.

4. Information Sharing and Disclosure

We firmly abide by the principle of privacy protection and will not sell, rent or transfer user personal information to any irrelevant third-party commercial institutions and individuals without the explicit consent of users.

In order to ensure the normal completion of cross-border logistics and after-sales services, we will appropriately share the necessary user delivery information and order information with cooperative logistics service providers and after-sales service institutions. All cooperative institutions have signed strict privacy confidentiality agreements with us, and they can only use user information for the purpose of completing designated service work, and have no right to use, disclose or retain user information for other purposes.

We will not take the initiative to disclose user private information to the public or any third party outside the service scope, and fully protect the confidentiality of user personal data in the whole process.

5. User Rights

All users have the right to inquire, check and confirm their personal information and order data stored on our website. Users can apply for information correction and update when their personal address and contact information change, to ensure the accuracy of service information and avoid affecting order delivery and after-sales processing.

Users have the right to apply for the cleaning and deletion of their personal data after the completion of order transactions and related service processes. We will verify the user identity and complete the data processing as soon as possible after receiving the user’s legitimate application.

If users have any doubts or demands about personal information processing and privacy protection, they can submit consultation and demands through the website contact channel, and we will provide professional and targeted reply and processing services.

6. Service Update and Policy Adjustment

We will continuously optimize the data management system and privacy protection standards according to the upgrading of website services and industry standard iteration. When this Privacy Policy needs to be adjusted and optimized, we will update the policy content on the official website in a timely manner. The adjusted policy will take effect on the official display page, and continue to provide standardized privacy protection services for user data.

We always take user privacy security as the core service principle, strictly standardize all data processing behaviors, and strive to create a safe, transparent and reassuring online shopping environment for every user.